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Reviews
Sarai Sanchez
05/22/2020
Great job guys
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Arutyun T.
04/14/2020
This organization, specifically Jenner Yela, who represented 911 restoration not only rendered his job duty but went above and beyond his required tasks and...
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Heidi T.
04/08/2020
Janet Juarez and her crew were so professional nice and friendly to work with. They came out as soon as I called them and immediately took control of the...
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Michaela C.
03/02/2020
We had a category 3 'soft clog flood' in our master bathroom on Sunday, 12/01/2019. We called Restoration 911 and they came out on a Sunday night, which is...
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Michael K.
02/17/2020
Thus far, a fantastic experience. I had a flood in my house on Sunday and Michael was here on Monday morning, taking care of everything I needed. He also...
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Shelley C.
01/24/2020
We had a pipe burst in a wall that caused all kinds of water damage throughout the house. 911 Restoration came out immediately to assess the situation....
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Dorian Q.
12/17/2019
Our bathroom flooded and having gone through the experience at a different house I was dreading dealing with insurance and repairs. Refusing to go back to...
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Lauren S.
11/26/2019
Our home was affected by the recent fires in LA, and needed remediation before moving back in. I found 911 Restoration on Yelp, and couldn't be more pleased...
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Andrew S.
11/25/2019
Saved us. My family and I were displaced from the Getty Fire. 911 came in and saved the day. They are fast, professional and fulfill their promises. I...
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Jesse A.
11/08/2019
Ruben and Jessica are awesome.
I called 911 restoration to help with smoke damage after the Saddleridge fire. In less than a week Ruben was at the house...
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archie jackson
10/02/2019
They answered to my call and send restoration team same day. The process went smoothly and they resolved all issues. Thank you. will recommend!
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Jenny B.
07/13/2019
Javier and his team did a great job removing mold from my home. Clean, thorough, on time and professional. I highly recommend them!
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Shushan Z.
04/04/2019
There was water damage in my rental property because of water pipelines burst. The 911 Restoration responded quickly and did a lot of work to fix it. I need...
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Sharon E.
04/02/2019
There are not enough words that can describe the professional service and the charity work that these guys do. I came to them asking to assist us with a house that was owned by horder elderly couple. Zack without hesitating sent a team of people to help us clean the house and clear the air. For every small help that we needed he offered his help. The work was done in a super professional way with the super professional team that did a deep cleaning to the house. I can't thank enough 911 restoration and especially Zack for all their hard work and dedication. Everything was done in a timely manner and without considering the fact that they volunteered their team,time and supplies they use all the resources to help us.
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Karthik S.
03/29/2019
We called 911 restoration at 6.30 am when my father-in-law's ceiling fell in the middle of the night. Zack sent his team promptly ard 9 am and his crew took care of everything. Eli really took care of my father-in-law. They moved the furniture out and took care of everything. The work that they did was phenomenal. Very professional team. They even helped my father-in-law file the claim. They brought all the items cleaned and polished. I will recommend 911 restoration to anyone with any home issues. They are the best professional team ever.
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Spencer G.
03/18/2019
We had 911 to help with restoration for water damage on our condo. Albert Garcia was the project manager for our unit and he was knowledgeable and very personable during the work. Be sure to ask for him specifically if you need to call 911. He will give you great service.
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Heather S.
03/04/2019
I had a great experience with 911 Restoration. Carlos was very professional and kind, he and his team did an excellent job cleaning and drying grey water from a cracked kitchen pipe underneath our house. They showed up when they said they would and made sure we were completely satisfied with the work they completed. I am very happy with Carlos and his team and for them doing great work!
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Joan S.
01/25/2019
I highly recommend 911 Restoration. I would give more than 5 stars if it was possible. After the torrential rain, we had flooding in multiple rooms of our home. Alan and his team arrived within 2 hours of calling. The team cleaned up after every visit. They had to cut walls, tear out carpet etc. It was quite an extensive job. Everyone was so friendly. They were extremely professional and always on time. Alan and his team took care of our home as if it was his own.
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Ben B.
12/17/2018
Being parents of a two year old is stressful already, but add an overnight water leak from your kitchen sink that floods the walls and ruins your cupboards...
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Susanne S.
12/06/2018
On a Sunday morning my upstairs laundry room
Flooded! Causing damage in the laundry room, hallway and the bedroom downstairs below! It was like niagra falls...
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Ed C.
11/05/2018
First time I called this company not knowing anything about the water damage repair, I had a lot of doubts in every company I called. Not with 911 Restoration of Chatsworth. I was so impressed by its employees who were very professional, courteous, and reassuring. Especially, Janet (front desk/dispatch), Ruben (damage removal & preparation), and Alberto (final restoration). I was reassured, from the beginning, by Janet that everything would be all right. Sure enough, in the end everything was just the way she explained to me. If you have questions, don't hesitate to call Janet; she will thoroughly explain to you what, why, and how 911 Restoration will take care of your property. The entire staff of this 911 Restoration are well trained. Ruben, for example, would let me know everything his crew would do. From dehumidification to mold elimination/prevention, to how long it would take to repair the damaged area(s). He would double check the area until the end. What also impressed me was that he would answer your phone no matter when I called him -- day, night, or weekends, he would answer the phone. Finally, Alberto, would make sure the final restoration would look much better, if not the same, than prior to water damage since he would go into detail from color matching of the tiles to corner molding, to vanity fitting. What also impressed me the most was that all crew members were very up-beat, happy, fast, but very detailed oriented and professional. In the end, you don't have to remind any of its crew to clean up, the crew will clean up spontaneously. Hope, this write up will help.
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Amir G.
09/28/2018
I worked briefly with Al Garcia and loved it. He was honest, thorough, and very patient. I haven't yet started the actual restoration work with him to know the quality of the work but will definitely update this review once that happens.
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Aethelbert Sarlic
06/21/2017
911 Restoration Ventura has the best certified and professional cleanup team that I have worked with at my restaurant for now 7 months. I was a bit skeptical at first but after I saw their team work and professionalism I was left with no doubt that they knew how to fix my broken pipes supplying clean water into my restaurant. You are a pure class
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Peter Stones
06/21/2017
I would not hesitate to call them when I have any problem with water damage issues. It has been two months since they repaired my permeating leak in the bathroom. I remember after calling their customer service personnel. She informed me to remain calm and they would be able to help. Sure they did help and I am very happy to have used them.
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Michael Greco
03/18/2017
911 Restoration did an amazing job taking care of a project for me at my townhouse. I had a roof leak that damaged a bedroom and entryway. They were professional, clean and did great work. Zackco, my project manager, handled all my contact with the insurance company and kept me well informed every step of the way.
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C Felguerez
12/02/2016
A very professional service. This company is on time, responsive and will help you with all your needs.
This is the first time I write a review on yelp, but I think they deserve it. This company and ALL its employees deserve 5 stars! Janet Juarez was helping me, she was always professional, available and making sure I understood the process of what was happening. If I needed additional help or clarification she was ALWAYS there for me. I will always use 911 for any of my emergencies. I am a very satisfied costumer.
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Marilyn Koziatek
05/30/2016
Our kitchen cabinets were water damaged and we needed urgent mold remediation services. Jason and his team were prompt and and very thorough. My insurance company paid for the services and Jason understood the claim process and was able to provide all the appropriate paperwork. He communicated with me at every step of the process and I appreciated that as the homeowner with a damaged kitchen! All of the workers were polite, professional and skilled.I would highly recommend their services.
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